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The Encyclopedia of Operations Management: A Field Manual and Glossary of Operations Management Terms and Concepts

Arthur V. Hill, "The Encyclopedia of Operations Management: A Field Manual and Glossary of Operations Management Terms and Concepts"
English | 2011 | ISBN: 0132883708 | 408 pages | PDF | 12 MB


This is the perfect "field manual" for every supply chain or operations management practitioner and student. The field's only single-volume reference, it's uniquely convenient and uniquely affordable. With nearly 1,500 well-organized definitions, it can help students quickly create an integrated mental map of the entire field, and prepare for case discussions, exams, and job interviews. For instructors, it serves as an invaluable desk reference and teaching aid that goes far beyond typical dictionaries. For working managers, it offers a precise shared language, with insights for making their processes better, faster, cheaper, and stronger; and for supporting any Six Sigma, Lean, or Lean Sigma training program. Leading expert Arthur V. Hill provides complete coverage of accounting, customer service, distribution, e-business, economics, finance, forecasting, human resources, industrial engineering, industrial relations, inventory management, healthcare management, Lean Sigma/Six Sigma, lean thinking, logistics, maintenance engineering, management information systems, marketing/sales, new product development, operations research, organizational behavior/management, personal time management, production planning and control, purchasing, reliability engineering, quality management, service management, simulation, statistics, strategic management, systems engineering, supply chain management, supply management, theory of constraints, transportation, and warehousing. Multiple figures, graphs, equations, Excel formulas, VBA scripts, and references are designed to support both learning and application.

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